Running your eCommerce store on the popular WooCommerce platform? That’s good. If you have a large pool of online shoppers, there are high chances that you could have some canceled orders or pending payments. Typically, this situation arises when shoppers cancel an order or do not pay for it.

Whatever be the reason, the good news is that you can now create and send automatic email notifications for pending payments. In a few easy steps, you can now set up a pending payment email reminder using a WordPress plugin.

This payment reminder email notification plugin automatically detects customer orders with pending payments. Payment reminders are sent by email, SMS, or both. How do payment reminders work on WooCommerce? Let’s first understand this feature – and then how you can configure it.

What are Payment Reminders on WooCommerce?

Payment reminders on WooCommerce enable online businesses to automatically send reminder emails to customers regarding pending payments or canceled orders. You can configure WooCommerce email notifications to be automatically sent after specified intervals – along with setting a limit on the number of reminders to be sent. Additionally, you can manually send email notifications for pending payments.

Here are the main features of payment reminders on WooCommerce:

  • Setting up WooCommerce multiple email notifications
  • Sending manual email notifications on WooCommerce
  • Accessing the list of pending and canceled orders
  • Enabling (or disabling) payment reminders at any time
  • Selecting the day to send payment reminders after order placements
  • Providing discount coupons to encourage shoppers to complete their purchase after cancellation
  • Restricting the payment mode for a pending order
  • Creating a customized look for payment emails

Next, let us see how to configure a pending payment reminder on WooCommerce.

Configuring Payment Reminders on WooCommerce

Before configuring the payment reminder, you must first install and activate the WooCommerce plugin on your WordPress site. Next, you need to execute the following steps:

  1. From WooCommerce settings, navigate to the Emails tab. Here, you can view three settings for sending payment reminders namely – “First Payment Reminder,” “Second Payment Reminder,” and “Third Payment Reminder.”
  2. In the next step, configure the notification settings for each of these payment reminders:
    • Enable Email – to enable email notifications
    • Enable SMS – to enable SMS notifications
    • First Due Payment Reminder – to set the number of days (post order) when the email or SMS notification must be sent.
    • Subject – to set the subject line of the payment reminder
    • Email header – to set the email heading of the payment reminder
    • Email type – to select the type of email (for example, HTML)
    • Mail content – to specify the content of the email notification
    • SMS content – to specify the content of the SMS notification

  3. Save the changes made in the settings. Repeat the above step for the second and third payment reminders.

Alternatively, you can use a WooCommerce email notifications plugin like “WooCommerce Reminder Pro,” which offers wider benefits than just sending payment reminders. Let’s learn more about this plugin in the next section.

About the WooCommerce Reminder Pro plugin

The WooCommerce Reminder Pro plugin from Flipper Code can be used to send both email and SMS notifications to registered shoppers. Besides pending payments, you can use this tool to send delivery reminders and for product feedback. Like any other email notification plugin, you can customize the email and SMS settings according to your business needs.

Here are some of the main features of the WooCommerce Reminder Pro plugin:

  • Sending up to three payment reminders through email and SMS
  • To send product delivery reminders to customers through email and SMS
  • To send reminders for product feedback (or review) to customers by email and SMS
  • Sends payment reminders along with the payment amount and a CTA button to direct customers to the “Checkout” page.
  • Sends out product delivery reminders to customers along with the order number, products to be shipped, and the product delivery date.
  • Sends out order feedback reminders to customers along with the product details and a CTA link for posting their reviews.
  • Use of dynamic placeholders {} in the email subject and message body to customize notifications.
  • Default email template used in WooCommerce to deliver messages, thus ensuring consistency.
  • Configuring the Twilio gateway to send SMS notifications.

Additionally, your admin user can customize the settings for the payment reminder, delivery reminder, and product review reminder. Additionally, they can view all notification-related logs on the “Order Details” page.

The WooCommerce Reminder Pro plugin also offers additional benefits including:

  • Multisite compatibility
  • One-click refund policy
  • Compatibility with WordPress and WooCommerce standards
  • Elegant and fully responsive design

Here is how easily you can get started with this plugin:

  1. Install and activate the plugin on your WordPress site.
  2. Customize the content and configurations from the plugin settings.
  3. Set up your Twilio account if you plan to send SMS reminders.
  4. Save the plugin settings and get started.


With WooCommerce, eCommerce business owners can easily customize and send reminders for pending payments through email and SMS messages. Using a WordPress plugin like WooCommerce Reminder Pro, you can use the same tools to configure and send multiple types of reminders.

As an experienced WordPress company, Flipper Code has expertise in WooCommerce development services that has enabled our eCommerce customers to achieve their business goals. We have worked on developing high-quality WordPress plugins that serve a wide variety of website functionalities. Our WordPress experts can assist in customizing plugins for your specific business requirements. Contact us today with your website requirements.


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