Hi, I’m using the WP Core Emails Pro plugin and I have my client’s email set up how they want it, but when customizing the reset password email, the email isn’t sent with the the content that I’ve specified. However, the subject of the email is correct. I have disabled all plugins that might be doing any kind of email overriding and it still isn’t working!
The new user email works as it should, it’s just the reset password that is not working correctly.
Thank you very much for being a user of Core Emails Wordpress Plugin and contact us. In your screenshot, there is no any section of "Reset Password Request Email" is displayed here. Have you enabled it please let me know? You can send me wp admin details at email@example.com so we can check it at your end.
Attached is the screenshot above cropped to the reset password request email section.
Please send us your WP admin details at firstname.lastname@example.org so we can check it completely at your end and resolve the issue.
I have sent you an email regarding this issue. Please check it at your end.
We are working on your issue and back to you by today evening.
We have not reached to the point, from where overriding to our plugin's password reset function is going on, so we were trying to look into all possible activated plugins and your current theme. The troubleshooting operation is extensive so we cant directly make changes in plugin files/theme files through plugin editor. It can lead to a white screen even with the smallest space or comma mistake. We will require Ftp details for checking it properly and extensively on out end. I hope you will understand.
We are unable to give you the permissions you're asking for; you should be able to tell us what to change in certain files.
The site is a live and functioning site and we don't feel comfortable giving you that kind of access.
Please let me know what files I need to change.
Please check this link https://developer.wordpress.org/reference/hooks/retrieve_password_message/
Chances are - this filter is used somewhere in your current Wordpress site which is taking priority and not allowing us to override the email's message through our plugin.
We have used this filter in our plugin to send the customized message from backend but its also present somewhere else as per our observation.