The error message is:
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
I am using version 4.02 and trying to update to the latest version (I received a notification to update).
Unfortunately I do not have FTP access to the site so any suggestions related to FTP are not possible.
Do you have any suggestions as to what I can do to install the latest version?