This is weird. For some users, the uploaded WP User Avatar is working, for others, not. It seems that if the user had a Gravatar already, the plugin is not retrieving the WP User Avatar, but still using the Gravatar.
I tried disabling Gravatar in the settings, no change.
I’ve flushed all the caches and reloaded the page, but no change.
Also, I read somewhere that if you do not disable Gravatar in the settings, it will show the Gravatar if the user has one, instead of the WP User Avatar. I think this is backwards. We are using the plugin for a reason, after all. If there is a WP User Avatar, it should be used first, then the Gravatar if there is one. If this is the plugin behavior, users should be able to set it the other way.
Please help. Thank you.
Please send us your wp admin details at email@example.com so we can check your backend settings and resolve it. When you disable the gravator than only default local avatar will be display and gravatar will be disabled.
You can see it on this blog post: http://testsite.humortimes.com/58073/election-editorial-leaky-boat/ (scroll down to the author box).
I will send my login details, as you request. Thank you!
Your local avatar (hat man) has been showing there in your author box,. If your email id has assigned on a gravatar than gravatar will display if you disable gravatar from backend then your local avatar will be display. I checked your backend and applied a local new avatar image at your end and it is displaying without an any issue.
Again, you guys should REALLY reconsider letting the gravatars display if there is no local avatar. It would be a much better system.
So, it's working fine now. Also, the way you say it, I misunderstood. But when I changed the settings back to enable gravatar, it is working the way I want, with the gravatar showing as the default if the user has no local avatar.
In this thread, you say, "If your email id has assigned on a gravatar than gravatar will display if you disable gravatar from backend then your local avatar will be display." That seems to imply that unless you disable gravatar, the local avatar will not show.
On the WP support page, the reply I got from @ruchisupport was, "If you are using Gravatar then your gravatar will display first, to display avatar you need to disable gravatar from plugin backend settings then your default local avatar will be display."
That is just plain wrong. In fact, as it should, your plugin displays the local avatar first, and if there is not one, the gravatar image will display.
I'm just trying to help you communicate to your users better, as I was quite confused by these responses from your company.
I do like the plugin very much, though. Thanks.
Thanks for your valuable suggestions and we try to provide best support from our side. Gravatar is globally recognized avatar which is directly links with your mail id. If you assigned gravtar to your mail then where ever you used your mail at any forum or site gravatar is applied automatically as a avatar. If you want to use local avatar instead of gravatar then you need to disable Gravatar. So this is the main concept. You can mail me direct at firstname.lastname@example.org for any information or issue.
This question is now closed