I’ve installed and configured the plugin to send e-mail notifications. However, they are not being sent at all

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Hello,
Thank you very much for contact us, can you send me your backend configurations screenshot so we can check it. Please install wp crontrol Wordpress plugin to check your cron job is triggered or not. Please try this and let me know.

Thanks
#1
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Please de-activate the plugin and again reactivate it and let me know you have received your mail or not.
Thanks
#2
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Here's the configuration's screen: http://prntscr.com/hws5yd
Is there a way to send notification after minutes / hours instead of days?

Wp contol shows that cron is runing just fine:
http://prntscr.com/hws6gw

Deactivating and activating plugin has no effect
#3
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ok, Please give me wp-admin details at support@flippercode.com so we can check it at our end and resolved your issue.

Thanks
#4
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Sorry, but it's running on production so it's impossible to give out such credentials.
If you can't fix it in any other way I'd like to get refund and buy another plugin
#5
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Hello,
If you are testing this plugin on your local system then the plugin will not work. You have to use it in web server and here email will be send according to your backend settings. I checked your First Payment reminder settings where you have set 1 day. So payment reminder will go to your user after 1 day of order completion. I hope you have selected crone settings in earliest at plugin settings.

We need your admin details to inspect your complete issue because we will test it by creating a dummy order and check payment reminder email is received or not. Please make sure plugin will not work for a complete order status, your new order should be on HOLD or Pending because crone fetches all hold/pending status and send the mail as required. I have enclosed screenshot of settings which you have made.

Thanks
#6
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It's enabled http://prntscr.com/hy3pdq
All other emails are sent with no issue!

How do you imagine giving out credentials to a running project with vulnerable data?
#7
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Hello,

Glad to know your all Emails are sent without any issue. I told you possible conditions of email not sent. If your all backend settings are proper then there will be no issue.

Thanks
#8
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I've posted screenshots that show all settings. Is there anything else to set?
If not then it still doesn't send reminders (other emails are just fine)
#9
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I checked your both provided screenshots and found in this screenshot http://prntscr.com/hws5yd you have mentioned 1 day and in another screenshot https://prnt.sc/hy3pdq you mentioned 5 days. So mismatching is creating here. Please insert same values to avoid the confliction.

Please try this and your issue will be resolved.

Thanks
#10
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Ok. Changed.
I will let you know tommorow
#11
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Sure, Please let me know.

Thanks
#12
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Still nothing :(
#13
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ok, please deactivate the plugin and again reactivate it your mail will be sent. We need to investigate at your end by creating a dummy order. Please give me wp-admin details.

Thanks
#14

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