We have experimented with both your ecards and your ecards pro plugins. The ecards pro plugin will not actually send out the ecards even though the order is completed. This is true whether or not the option that allows the user to select a “send date” is turned on.
The free ecard plugin does send the ecards. As an experiment, we tried de-activating ecards pro and activating the free plugin and the ecards that had been set up (but not sent) with ecards pro were immediately sent.
Please advise us how to fix this as soon as possible as we are right in the middle of our holiday card rush! Unfortunately, we won’t probably will not be able to give you our login information as the site contains legally-protected confidential information. So please walk us through how we can fix this.
I probably should have mentioned that we are running the basic Storefront theme that is supplied directly by WooCommerce.
I am sorry for the delay, I was on leave so couldn't reply you. To send the e-card you have to complete the order then crone will trigger and ecard will send. Immediate send ecard is possible if you set the same date and payment is done via PayPal. So you don't need to complete the order in the backend but this work only for PayPal method. For others payment method you have to complete the order then e-card will be sent to the recipients.
Thank you for getting back to us!
We have been manually completing the order so that is not the problem. We have noticed that the jobs do not automatically complete with the pro version. We think this might be because we are offering the ecards for free (as a Christmas promotion) so WooCommerce is not triggering Paypal since there is no money to collect.
Could this be the reason the ecards are not going out with the pro version even though we are manually completing the orders on the WooCommerce order dashboard? In other words, is the plugin looking for something from PayPal to set some variable before it sends out the cards but that variable is never being set because, since the ecards are free, PayPal is never being invoked?
Please let us know how to fix ASAP!
Please reactivate the plugin once again and Also please install the free WPCrontrol plugin from wordpress.org. Visit its cron job listing page and cross check that "deliver_woo_ecards" is present in the current cron job listing of your website.
I hope it helps you.
Have you enabled a checkbox of "Automatic Update Order Status" on plugin settings? In this setting, we Automatically set the status of those orders to complete that contains only ecards and payment has been made using Paypal. The date picker is used to select the date when you want to send an ecard.
Yeah, we have received your mail and checking at your end.
Your coupon code is displayed in a content area. Not in the footer, you can consult with your theme developer because we don't have any idea about your Wordpress theme.
Ohh so you are talking about E card Footer Hehe this my mistake :)
Please Go to Ecard Footer content and insert the HTML tags because this is fully HTML supportive. You can make it bold/italic any style to your footer content at Email settings under Plugin settings. I have enclosed screenshot for your Help. I again create a dummy Ecard and received Ecard with bold content.